Privacy Policy

FARLUNEY™ · PRIVACY POLICY

Clear Information
About Your
Privacy.

This Privacy Policy explains how personal information may be collected, used, disclosed, retained, and protected when you visit the Farluney™ online store, place an order, contact customer support, or otherwise interact with our website and services.

01 · INFORMATION

Information We May Collect

Information may be collected when you browse the website, place an order, contact us, or use available store features.

02 · PURPOSE

Why We May Use It

Information may be used to operate the store, process orders, provide support, improve services, and help protect transactions.

03 · CHOICES

Your Privacy Choices

Depending on applicable law and location, you may have certain choices or rights concerning personal information.

Privacy
Should Be
Explained
Clearly.

Our Approach To Personal Information

Farluney™ is owned and operated by Shenzhen Jinchiguanzhong Network Technology Co., Ltd.

This Privacy Policy describes general privacy practices associated with the Farluney™ online store and customer-service interactions.

The exact information involved may vary depending on how you interact with the website, the products or services you use, the technical services supporting our store, and applicable law.

Information We
May Collect.

01

Information You Provide Directly

When you place an order, contact customer support, submit a request, or otherwise interact with us, you may provide information such as your name, email address, phone number, billing information, shipping address, order details, and communications.

02

Order & Transaction Information

Information associated with a purchase may include selected products, quantities, pricing, discounts, shipping method, delivery information, order status, and transaction-related details.

03

Device & Usage Information

When you browse the website, certain technical information may be collected automatically, such as device type, browser type, IP address, operating system, pages visited, referral information, and interactions with website features.

04

Customer Support Information

If you contact us regarding a product, order, return, shipment, or other service matter, we may process the information you provide so we can review and respond to your request.

How Information
May Be
Collected.

01

Through The Website

Information may be collected when you browse, search, add products to your cart, complete checkout, or use other features on the Farluney™ online store.

02

During Checkout

Order and delivery information may be collected when you enter contact, shipping, billing, and payment-related details during checkout.

03

Through Customer Communications

Information may be collected when you email, call, or otherwise communicate with our customer support team.

04

Through Cookies & Similar Technologies

Cookies, pixels, analytics technologies, and similar tools may be used to support website functionality, remember preferences, understand usage, improve performance, and support advertising or measurement activities where applicable.

Why We May
Use Personal
Information.

01

To Process Orders

Information may be used to receive, review, process, fulfill, ship, and manage orders placed through the Farluney™ online store.

02

To Provide Customer Support

We may use information to respond to product questions, order concerns, shipping inquiries, returns, refunds, and other customer-service requests.

03

To Operate & Improve The Store

Information may be used to maintain website functionality, understand usage, improve navigation, identify technical issues, and improve the customer experience.

04

To Help Prevent Fraud & Misuse

Information may be processed to help identify suspicious transactions, account misuse, unauthorized activity, or security concerns.

05

To Comply With Applicable Requirements

Information may be used where reasonably necessary to comply with applicable laws, legal processes, regulatory requirements, or legitimate requests from competent authorities.

Cookies &
Similar
Technologies.

01

Website Functionality

Cookies may help support core website features such as cart functionality, checkout, preferences, and session management.

02

Analytics & Performance

Analytics technologies may help us understand how visitors interact with the website, which pages are used, and how website performance may be improved.

03

Advertising & Measurement

Where applicable, certain technologies may be used for advertising, audience measurement, personalization, or campaign-performance purposes.

04

Browser Controls

Most browsers provide settings that allow you to manage, restrict, or delete cookies. Changing these settings may affect certain website functions.

Service Providers
& Information
Disclosure.

01

Ecommerce & Platform Services

We may use Shopify and other service providers to support ecommerce functionality, website hosting, checkout, order management, and technical operations.

02

Payment Providers

Payment-related information may be processed by applicable banks, card issuers, digital payment services, or payment processors involved in completing a transaction.

03

Shipping & Fulfillment Providers

Order and delivery information may be shared with carriers, logistics providers, fulfillment partners, or related service providers as reasonably necessary to process and deliver orders.

04

Technology & Analytics Providers

We may work with service providers that support analytics, website functionality, security, communications, customer service, or related business operations.

05

Legal & Business Requirements

Information may be disclosed where reasonably necessary to comply with law, protect rights, investigate misuse, respond to lawful requests, or support legitimate business transactions.

Advertising,
Sale &
Sharing.

01

Advertising & Personalization

Certain information may be processed in connection with analytics, advertising, audience measurement, personalization, or campaign performance depending on the technologies and services in use.

02

Sale Or Sharing Definitions

Some privacy laws define terms such as “sale” or “sharing” broadly and may include certain advertising or data-transfer activities that do not involve a traditional exchange of information for money.

03

Available Choices

Depending on your location and applicable law, you may have rights or choices relating to certain advertising, sale, or sharing activities.

Data
Retention.

01

How Long Information May Be Kept

Personal information may be retained for as long as reasonably necessary for the purposes described in this Privacy Policy, including order management, customer service, fraud prevention, legal compliance, accounting, and dispute resolution.

02

Retention Factors

Retention periods may vary depending on the type of information, the nature of the interaction, operational requirements, legal obligations, and applicable limitation periods.

Your Rights
May Depend
On Where
You Live.

Privacy rights vary by jurisdiction. Depending on applicable law and your location, you may have one or more of the following rights concerning personal information.

01 / ACCESS

Access

Request information about certain personal information we hold or process.

02 / CORRECTION

Correction

Request correction of inaccurate or incomplete personal information.

03 / DELETION

Deletion

Request deletion of certain personal information, subject to applicable exceptions.

04 / CHOICES

Privacy Choices

Exercise available choices relating to certain processing, advertising, sale, or sharing activities.

Submitting A
Privacy
Request.

01

Contact Customer Support

You may contact Farluney™ customer support if you wish to ask a privacy question or submit a request regarding your personal information.

02

Provide Enough Information

We may need information reasonably necessary to understand your request and identify the relevant records.

03

Identity Verification

Where appropriate or legally required, we may need to verify your identity before processing certain privacy requests.

04

Authorized Representatives

Where permitted by applicable law, an authorized representative may be able to submit a request on your behalf, subject to applicable verification requirements.

Marketing
Communications.

01

Email Communications

If you receive marketing communications from Farluney™, available unsubscribe or preference-management options may be provided within the message where applicable.

02

Service Communications

Certain transactional or service-related communications may still be sent where necessary to manage orders, provide customer support, confirm account activity, or communicate important service information.

Information
Security.

01

Reasonable Safeguards

We and our service providers may use technical, administrative, and organizational measures intended to help protect information from unauthorized access, disclosure, alteration, misuse, or loss.

02

No System Is Completely Risk-Free

No internet transmission, electronic storage system, or security measure can guarantee absolute protection. Customers should also take reasonable steps to protect account credentials and sensitive information.

Children's
Privacy.

01

Our Online Store Is Not Directed To Young Children

The Farluney™ online store is intended for general ecommerce use and is not designed specifically for young children.

02

Contact Us With Concerns

If you believe a child has provided personal information in circumstances that should be reviewed, contact customer support so the matter can be assessed.

International
Processing.

01

Cross-Border Services

Because our online store may use global ecommerce, technology, payment, analytics, shipping, and service providers, personal information may be processed in countries or regions other than where you live.

02

Different Privacy Rules

Privacy and data-protection laws may differ between jurisdictions. Where required, appropriate measures may be used in connection with international processing.

Third-Party
Services &
Links.

01

Independent Services

The website may contain links to or use third-party services that operate under their own privacy practices and terms.

02

Review Third-Party Policies

We encourage customers to review the applicable privacy notices of third-party websites, payment providers, platforms, or services when interacting with them.

Changes To This
Privacy Policy.

01

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in business operations, website features, technologies, services, legal requirements, or privacy practices.

02

Updated Version

The updated version will be published on the website and will become effective when posted unless another effective date is stated.

Practical
Privacy
Starts With
Small
Choices.

01 · Protect Account Credentials

Keep passwords, login information, and authentication details private and avoid reusing insecure credentials.

02 · Limit Sensitive Information

Avoid sending unnecessary payment credentials, passwords, or other highly sensitive information through ordinary customer-service messages.

03 · Review Browser & Device Controls

Use available browser, cookie, privacy, and device settings to manage preferences where appropriate.

04 · Contact Us With Privacy Concerns

If something about your personal information or privacy choices is unclear, contact Farluney™ customer support.

Submitting A
Privacy
Request.

If you wish to exercise a privacy right that may be available to you, contact us with enough information for our team to understand and evaluate your request.

01 · Describe Your Request

Tell us clearly whether you are requesting access, correction, deletion, or another available privacy choice.

02 · Provide Contact Information

Include information reasonably necessary for us to locate relevant customer or order records.

03 · Complete Verification If Needed

Certain requests may require identity verification to help protect personal information from unauthorized disclosure.

04 · Wait For Review

We will review the request and respond according to applicable requirements and available information.

Questions About
This Privacy Policy?

Contact Farluney™ customer support if you have questions about this Privacy Policy, personal-information practices, or a privacy-related request.

EMAIL service@farluney.com
PHONE +86 15542536852
CUSTOMER SERVICE HOURS 8:00 AM – 10:00 PM
WEBSITE Farluney

Business Information

Farluney™
BRAND NAME Farluney™
LEGAL COMPANY NAME Shenzhen Jinchiguanzhong Network Technology Co., Ltd.
OWNER Chen Minghua
WEBSITE Farluney
BUSINESS ADDRESS Room 2904, Building 4, Phase II, Tian'an Cloud Park, Gangtou Community, Bantian Subdistrict, Longgang District, Shenzhen
CUSTOMER SUPPORT EMAIL service@farluney.com
CUSTOMER SUPPORT PHONE +86 15542536852
CUSTOMER SERVICE HOURS 8:00 AM – 10:00 PM
PRIMARY BUSINESS Travel Essentials
Travel Bags
Packing Organizers
Travel Comfort
Luggage Accessories
On-the-Go Accessories