Return Requests

To request a return, contact Farluney™ customer support with your order information, product details, and the reason for the request.

Please do not send merchandise before receiving applicable return instructions.

Return Eligibility

Return eligibility may depend on the product, its condition, the reason for the request, the order circumstances, timing, and applicable legal or policy requirements.

Product Condition

Products should generally be kept in appropriate condition together with included components, accessories, tags, manuals, packaging, or other materials where applicable.

Using, damaging, altering, washing, modifying, or otherwise changing a product may affect return eligibility depending on the circumstances.

Travel Products & Use Considerations

Because Farluney™ offers travel bags, organizers, comfort products, luggage accessories, and portable travel items, return considerations may vary depending on whether the product has been used, worn, washed, packed for travel, damaged, or otherwise changed from its received condition.

Hygiene & Personal-Use Considerations

Certain travel-comfort or personal-use products may be subject to additional hygiene or condition considerations once opened or used, where permitted by applicable law.

Proof Of Purchase

Information associated with the original purchase may be required to locate the order and review a return or refund request.

When contacting us, please provide your order number and the email address used during checkout where available.

Return Authorization & Instructions

If a return is approved, customer support may provide instructions concerning return destination, packaging, documentation, or other steps appropriate to the request.

Return Shipping

Return-shipping arrangements and responsibility may depend on the reason for return, product condition, destination, order circumstances, and the instructions provided by customer support.

Do not assume that the registered business address shown on our website is the correct return destination.

Return Packaging

Where a return is authorized, products should be packed reasonably securely to help prevent additional damage during return transportation.

Where available, retaining original packaging and included materials may help with the return-review process.

Refund Review

Refund requests may be reviewed after the information or returned product reasonably required for the review has been received.

The outcome may depend on the nature of the request, product condition, original order, and applicable policy or legal requirements.

Refund Processing

Approved refunds are generally processed through the applicable payment method associated with the original transaction where reasonably possible.

After a refund is issued, the time required for the amount to appear may depend on the applicable bank, card issuer, or payment provider.

Original Shipping Charges

Whether original shipping charges are refundable may depend on the reason for return, order circumstances, applicable policy conditions, and legal requirements.

Damaged Or Defective Products

If a product arrives damaged or appears defective, contact Farluney™ customer support as soon as reasonably possible.

Please provide your order number, a clear description of the issue, and relevant photographs or video where available.

Incorrect Products

If you believe you received a product different from the item ordered, contact customer support with your order details and information about the item received.

Missing Items

If an item appears to be missing from your order, review your order confirmation and package contents, then contact customer support with the relevant details.

Unauthorized Returns

Products sent without prior review or return instructions may not be processed correctly.

Always contact Farluney™ customer support first and wait for applicable instructions before returning merchandise.

When Is A Refund Issued?

A refund may be issued after the relevant request has been reviewed and approved according to the circumstances of the order and return.

How Will The Refund Be Sent?

Approved refunds are generally returned through the original or applicable payment method where reasonably possible.

How Long Will A Refund Take To Appear?

After a refund has been processed by Farluney™, additional time may be required for your bank, card issuer, or payment provider to post the transaction to your account.

What If I Do Not See My Refund?

First review your account and contact the applicable financial institution if appropriate. If further assistance is needed, contact Farluney™ customer support with your order information.