Order Processing

After your order is submitted, it may be reviewed and prepared for fulfillment. Processing can include confirming order details, preparing selected products, packaging the shipment, and arranging carrier handoff.

Shipping Availability

Shipping options may vary depending on the delivery destination, product availability, order characteristics, carrier services, and other operational factors.

The shipping options available for your order will generally be shown during checkout.

Shipping Charges

Any shipping charges applicable to your order will be displayed during checkout before payment is completed.

Delivery Estimates

Any delivery timeframe provided should be understood as an estimate unless another commitment is clearly stated.

Actual delivery timing may be affected by carrier operations, transportation conditions, peak shipping periods, weather, destination requirements, customs procedures, or other factors outside our direct control.

Tracking Information

Where tracking is available, tracking information may be provided after shipment details are generated or received from the applicable delivery service.

Tracking updates are generally supplied by the carrier and may not appear immediately after a shipment is created.

Shipping Address Accuracy

Customers are responsible for reviewing recipient name, street address, apartment or unit information, city, region, postal code, telephone number, and other delivery details before submitting an order.

If you notice an error after checkout, contact customer support as soon as possible. Address changes may not be possible once fulfillment or shipment processing has begun.

Carrier & Delivery Delays

Delivery may occasionally take longer because of transportation delays, carrier operations, weather conditions, peak periods, customs procedures, destination restrictions, local delivery conditions, or other events outside our reasonable control.

International Shipments

International shipments may be subject to additional transportation, customs, import, inspection, local-carrier, or destination-specific processes.

These processes may affect delivery timing and may be controlled by third parties or authorities outside Farluney™.

Customs, Duties & Import Charges

Depending on destination and applicable rules, an international shipment may be subject to duties, taxes, customs charges, or other import-related fees.

Where such charges apply and are not already collected during checkout, they may be determined by the destination jurisdiction, carrier, customs authority, or other applicable entity.

Delivered But Not Located

If tracking indicates that your package has been delivered but you cannot locate it, check the delivery area, mailbox, reception desk, parcel locker, household members, neighbors, or other safe delivery locations where appropriate.

Contact customer support if you still need assistance after reviewing the available delivery information.

Damaged Packages

If a package arrives visibly damaged, retain the packaging and relevant materials where reasonably possible and contact Farluney™ customer support with your order information and photographs where available.

Incorrect Or Missing Items

If you believe your shipment contains the wrong product or an item is missing, review your order details and package contents, then contact customer support with your order number and a clear description of the issue.